Payment Policy
Welcome to Heyaki.
This Payment Policy explains how Heyaki (“we”, “our”, or “us”) manages payments, payment information, and related processes for orders placed through our online store.
By completing a purchase, you agree to the terms outlined below.
Accepted Payment Methods
▹ We currently accept major credit and debit cards, including:
▹ Visa
▹ MasterCard
▹ American Express
Currency
▹ As Heyaki operates exclusively within the United Kingdom, all transactions are processed in GBP (£)
▹ No other currencies are accepted at checkout
Payment Information
Accuracy & Responsibility
When placing an order, you agree to provide complete and accurate payment and contact details, including:
▹ Email address
▹ Billing address
▹ Valid payment information
▹ Please ensure all information remains accurate and up to date to avoid processing or delivery delays
Pricing & Promotions
Pricing Policy
▹ All prices displayed on our website are listed and charged in GBP (£)
▹ We reserve the right to update prices, change availability, or discontinue products at any time without prior notice
Promotional Codes
▹ Promo codes must be entered at checkout
▹ Promo codes cannot be applied after an order is placed
▹ Discounts cannot be combined unless explicitly stated
Order Confirmation & Receipts
Order Confirmation
Once your order is successfully placed, you will receive an email confirmation including:
▹ Items purchased
▹ Selected shipping method
▹ Payment and contact details
▹ This email serves as your purchase receipt
Invoice
▹ A detailed invoice will be provided either:
▹ Within the shipping confirmation email, or
▹ Inside your delivery package
▹ The invoice includes itemised charges, applied discounts, and any applicable shipping fees
Payment Processing
Authorisation
▹ By submitting your payment details, you authorise Heyaki to charge the full order amount to your selected payment method
▹ All transactions are subject to security verification and fraud-prevention checks
Payment Failure
If a payment attempt is declined or unsuccessful:
▹ You will be notified via email
▹ Your order will not be dispatched until payment is successfully completed
▹ You may be asked to use an alternative payment method
Disputes & Chargebacks
If There Is an Issue
▹ If you experience any issues with your order, including missing items, incorrect products, or billing concerns, please contact us directly at care@heyaki.com
▹ We will work promptly and fairly to resolve the matter
Chargebacks
▹ All chargebacks are carefully reviewed
▹ If a chargeback is found to be fraudulent, incorrect, or abusive, Heyaki reserves the right to:
▹ Rebill the customer for the full order amount
▹ Apply reasonable administrative or investigation fees where applicable
▹ We strongly encourage customers to contact us before initiating a chargeback
Contact Us
Email: care@heyaki.com
Phone: +447846854102
Address: 125 Ealing Road, Wembley, HA0 4BP, United Kingdom
Support Hours (GMT – London):
Monday–Friday: 9:00am – 5:00pm
Saturday & Sunday: 10:00am – 2:00pm
▹ We respond within 24 hours
▹ For additional support, please visit our Contact Us page